MTR

CARe Park Fine - Parking fines at private carparks & shopping centres, not legal - ANCP, Ace complaint

A large number of carparks at shopping centres around Australia are operated by a company called CARe Park, a parking ticketing agency. Another one is Australian National Car Parks Pty Ltd (ANCP). Upon entry to such a carpark, the driver will be required to purchase a ticket to display on the dashboard whilst parked.

Should the driver fail to purchase a parking ticket, they will be issued with a 'fine'. These fines can be up to $60.

If the fine is not paid within the specified period, the unscrupulous company will use unethical methods to obtain the owner's address of the vehicle registration to send a letter of demand, and intention to sue if payment is not made.

The terms and conditions are displayed in fine print at the car park entrance, which gives little opportunity for drivers to read the contract without holding up other drivers also wanting to enter the carpark. This forces drivers to enter the carpark without first reading the conditions, and if drivers wish to read them after parking, they risk a 'fine' before they can purchase a ticket.

As the carparks are private property and not administered by a local government, the fines are not issued persuant to local government ordinances.


Comments

storm69, Thu, 24 Sep 2009 06:15 pm: Reply
I am from NSW and last October I was In Melbourne at beach and I parked in this car park (care park for Vic ppl) that you had to pay for. When I went up to the machine it only accepted coins only which I only had notes, so there were plenty of shops nearby so I proceeded to them to get some change.

I walked past car on way back to machine and noticed it had a fine on it, so then I didnt worry about buying a ticket as I thought what is the point.

A week later I wrote them a letter regarding situation and I never heard about it again untill about 6 weeks ago. They requested I pay the fine. I then sent them an email about the whole thing stating what I had in my letter and that it has been 10 months since the incident I thought it was dropped.

They then sent me another letter and this time I decided to call them and I did twice only for them to promise to call me back but they didnt. I have now got a letter from some lawyers requesting I pay fine amount plus legal costs or it will go to magistrates court.

Now am I thinking it is unreasonable for them to drop this as it has been nearly 12 months since incident, I do kinda think it is a scare tactic to get me to pay as I dont mind wasting there time if it goes to court and I can win.

Tell me your thoughts.
stealth, Thu, 24 Sep 2009 06:26 pm:
Don't pay it, it's basically a scam. CarePark runs "free" carparks where it is a fine print condition that you have to display a ticket and when you don't show the ticket you get a 'fine'. They are banking on people paying the fine without questioning the legality of it. The ACCC and others have investigated them and stated that their methods of obtaining people's rego details etc to send letters is not legit. They will eventually send threatening letters from lawyers etc. Just ignore them (like I did) as they will not take it to court as it would cost them more than they stand to make- they are just hoping people get scared into paying.

Google them and you'll see heaps of articles about their dodgy tactics

Garry, Tue, 28 Sep 2010 02:57 pm: Reply
Thanks Stealth, I was wondering the same thing.
Just sent them an email saying i will not pay as the legal basis it was set upon was questionable.

Cheers

Johnny, Wed, 02 Feb 2011 08:46 pm: Reply
The website explains your rights with regards to parking fines from private parking companies http://sites.google.com/site/unfairfines/

Andrew Mohlakis, Mon, 25 Jul 2011 09:38 am: Reply
Never pay any 'fine' issued from these dodgy companies. Always deny that you were ever in one of their carparks. The burden of proof is on them and, is their issue with the car, the owner or the driver? You, as a victim, are not required (legally or otherwise)to furnish any information to them regarding who was driving at the time. As such they have no 'case.' Furthermore, if you have been corresponding with them, them ask for photgraphic evidence that your car was parked in one of their car parks (council officers take photos of cars to avoid any disputes). Also, the supermarket or whoever that owns the carpark should be contacted with a threat by you to stop shopping there. I did this with Safeway in Preston (Vic), saying that I spend between $250 and $300 a week and that they would now effectively lose my business. I received an apology, together with a "sorry but its out of our hands," which is rubbish since supermarkets are required to provide parking for customers.

If, in the unlikely event that your case ever gets close to going to court, then get in first and register you case with Consumer Affairs. You will find that ANCP and CARe will quickly pull out, as they don't want any unnecessary publicity. Why would they, when they know full well that they are operating a shonky business.
PS if anyone would like to complain to ANCP then here is an email address for their Victorian office: atilla@ancp.com.au. I'm sure he would like to hear from all out there with a complaint.

eric, Wed, 07 Sep 2011 09:35 am: Reply
I received a fine ticket on Sunday 21/08/2011 at the Carlingford Village at 12:05 pm.I feel it is unfair of this fine because I am not from the local area and did not notice any clear warning sign from the entry of the car park about the ticket display.I have not been to this area for a long long time.I do not know there had been changed within this car park.The ticket machine is not obvious in the car park too.For many years the car park has been free for customer already.I fax them many time concerning this matter.Evenually they get back to me and said in the letter (sent out on 31 August and received on 5 September) that I still have to pay $66.I also heard many people complain about this fine too.Do you have any advice to me please?
Simon, Tue, 14 Feb 2012 12:30 am:
Eric, I coped that fine ticket today. Quite outrageous. Didn't notice the fine until I got on to the road and saw something under the wiper. Did you pay up? I'm thinking of not paying and see what happens. Have anyone been taken to court as their lawyer threatens?
Ivan, Tue, 05 Jun 2012 10:34 am:
I received a fine of $88 at Carlingford Village even though I got a ticket and It is displayed properly. This is the second time!

Last week, a news from TV mentioned that a verdict was issued that giving a fine by a private carpark management company was illegal. I couldn't remember which program was it but it was from a court from either Queensland or Victoria. Can anyone give me that information?

Also, where can I launch the complaint? The Hills Council, Fair Trading, or anywhere else?

Australian National Car Parks, Sun, 09 Oct 2011 01:17 pm: Reply
For information on Australain National Car Parks, see http://ancp.6te.net/australian-national-car-parks/illegal-fines.html For information on all car park companies, see http://sites.google.com/site/unfairfines/

ANCP, Sun, 09 Oct 2011 01:23 pm: Reply
See <a href="http://ancp.6te.net/australian-national-car-parks/illegal-fines.html">Australian Naitonal Car Parks</a>

gavin, Mon, 28 Nov 2011 03:51 pm: Reply
I was fined by these theiving scum bags, parked, paid for the ticket , 12 hour parking, I wanted to park for 24 hours, no option to do so, returned to the car park to purchase another ticket, but had been booked. $9.00 for 12 hours parking, $66.00 for 1 hour over.this company can go and #@$%^ themselves, I will never use there car parks again

kyle, Thu, 02 Feb 2012 10:05 pm: Reply
i was surprised to find a parking fine in the the other day and was shocked again when a day later another fine came one from before i owned the car i wrote them a email to let them know but all i got back was a letter telling me the fine is now $165 $88 ticket $77 legal fees so im not going to pay any fines from them

Michael, Wed, 22 Feb 2012 01:46 pm: Reply
kyle, what company was it?

MOHAN SINGH, Mon, 23 Apr 2012 12:51 pm: Reply
YETERDAY I PARKED AT PRESTON MARKET TO GET SOMETHING AND WHEN I RETURNED AFTER 15MINUTES THERE WAS A TICKET FOR $88.00 FINE
LAST YEAR I RECIEVED A TICKET WHEN I PARKED TO GO TO SAFEWAY ON MURRAY ROAD PRESTON.
THIS IS BECOMMING A MONEY MAKING STUNT FOR THOSE WISHING TO SHOP IN THIS AREA.
THE SHOPKEEPERS SHOULD SUPPORT US TO STOP THIS CHEATERS FROM LOOTING US OR THERE WILL BE PROTEST MARCH BY THE PUBIC AGAINST BOTH THE SHOPS AND THOSE RUNNING THE CARE PARKS MACHINE ILLEGALLY.

bob, Thu, 28 Jun 2012 11:52 am: Reply
Please check the Consumer Action Law Centre website for more information on how to manage these parking fines.

http://www.consumeraction.org.au/downloads/FS31Privatecarparkingfines210511.pdf

No way, Sun, 01 Jul 2012 05:09 am: Reply
These guys fined me $88 for not having my ticket displayed properly! So my ticket slid over on the dash board after I walked away from my car! I still paid $15 for my parking and they fine me. Not paying it, let them threaten to take me to court.

Johnny, Mon, 02 Jul 2012 03:56 pm: Reply
Dear "No way", keep your ticket, it is proof that you paid and kept your side of the contract. I have recently updated the page on my website about Care Park. See also the links from that page to Crown Collections and Parke Lawyers who both also do collection work for Care Park. See http://sites.google.com/site/unfairfines/companies/care-park
George, Wed, 15 Aug 2012 02:58 pm:
Hi I tried to pay the ticket but thebillpay code does not exist. A few weeks later I received a letter from Parke Lawyers. I rang them and got an ignorant buffoon on the phone who advised me to get legal advice or research the matter myself. All i wanted was the correct billpay code. My conclusion is Parke Lawyers and Care Park are both shonky
rsmck, Wed, 05 Sep 2012 03:56 pm:
To George. Found the same thing myself. The only way to pay this is through aus post billpay. It wont work through BPAY. After working this out and paying find out shouldnt have bothered at all as above comments but really i dont need the ongoing harrasment.

jane, Thu, 25 Oct 2012 01:36 am: Reply
I worked for CarePark and yes they are shonky, and don't ever pay a payment notice, they are all bluff.

Jodie, Thu, 25 Oct 2012 01:44 am: Reply
I also worked for Care Park, and yes they are definitely all bluff, that final notice of demand is a scare tactic, if you ignore that letter you will hear nothing.They also allow sexual harrasment.

Jeremy, Mon, 20 May 2013 11:28 am: Reply
This 'Australian National Car Parks Pty Ltd (ANCP)' behaves very strange. Mention about Carlingford village parking. It was free and then they started to build meters. The meters were sitting in parking for many weeks but operated just like trial run - visitors were asked to display the ticket but no payment required (even more than 3 hours). So, poeple just ignore it (I belive most are just kindly save the printing note, green reason) Suddenly ANCP started running officially and start give panelty note. "luckly" I did not pull ticket on that day and received $88 fine.

Neil, Thu, 04 Jul 2013 09:27 pm: Reply
I received a fine from care park I had my ticket on the dash board of my car in Melbourne & it wsa well with in the limit I moved my car at 11.30p.m on the night as the car park was going to close at 12.00--I sent them a statuary dec--& still have not heard back from them--what do I do--

Johnny, Sun, 07 Jul 2013 09:51 am: Reply
What did you say in your stat dec?

Jun, Fri, 12 Jul 2013 02:09 pm: Reply
I just got one fine, $88 or $66 if paid within 14 days. What the heck? I was looking for the ATM to get money out as I did not know that car park is not free. When I got back, the ticket was ticked on the dash board of my car already. It's in AMES center, St Albans, Melbourne. Help, please? What should I do? Which email address should I write to? Appreciated.

Johnny, Fri, 12 Jul 2013 03:56 pm: Reply
When you came back from the ATM with cash, did you buy a ticket? If so, then just send it in to them to prove you paid. It doesn't matter if you got back 5 minutes or so after the fine was issued.

Kris, Thu, 05 Sep 2013 10:58 am: Reply
We just received a Lawyers letter demanding payment. Considering a number of factors, the vehicle was no where near the suburb they say the fine was incurred, plus we never received the original or any of reminders until we received the letter from the "Parke Lawyers". Who mind you answers their phone with "Con speaking". No company name. Oh yes dodgy. So after us asking for further information as the vehicle was not in the area, they reply telling us they dont need to prove to us the car was there, we need to sign their Stat Dec to nominate another driver. Still waiting for a response as I told them we require more information, including where the fine was incurred, not just the suburb.

Vlado, Tue, 25 Feb 2014 07:05 am: Reply
So why and how is this company still operating

KC, Wed, 05 Mar 2014 03:42 pm: Reply
These guys are super dodgy. I paid my $88 parking 'fine' to them, then they sent a final red bannered 'pay immediately to avoid legal fees' letter, again for $88! My Mum paid it to try and help out, turns out we have paid the them twice. Upon calling to reclaim our $, they keep putting me through the 'accounts department' who is only one person and never seems to be there - WEIRD. The letter looks dodge too, photo copied 'bill pay' logo on closer inspection. IGNORE CARE PARK LETTERS AND FINES!!!!

ak, Sat, 31 May 2014 12:24 pm: Reply
I never go to Docklands or Safeway Toorak because
of that predatory mob "caresafe" How can this mob get away with practices designed to rip off innocent parkers. Their later actions are tantamount to Threats & a form of extortion... with assistance of a certain Lawyer.
Ignore them & if possible seek legal redress..re
harassment etc.

ks, Wed, 11 Jun 2014 01:28 pm: Reply
I've received a letter of demand today from park Lawyers for $165.00. This is the 5th letter I have had from them demanding money. I have not paid it as it is addressed to my husband and he was overseas at the time of the fine so could not have entered into any contract for parking in Melbourne at the time. Does anyone know what's going to happen next?

CK, Mon, 30 Jun 2014 02:36 pm: Reply
I spoke with Consumer Affairs who put me through to Vcat for two fines, on both occasions I had purchased and displayed tickets.

This is for a case last December, I appealed this matter via fax in February. Today, 1st of July, received a "Final Demand for Payment" letter. No correspondence in between time and when I tried to call them today; no call centre representative just a labyrinth of recorded messages.

For $44.90 I'm taking them through Vcat and will repost here on the verdict.

Scorch, Thu, 13 Nov 2014 10:09 pm: Reply
I received a payment request letter today for a fine from 2013 . . .for a rego that hasn't been in my name for at least 4 years. . .for a city in far north QLD that I've never travelled to.

I tried calling them, and not one single menu choice option took me through to speak to someone - they were all payment options, or pre-recorded messages. Unbelievable.
Murray, Sun, 16 Nov 2014 08:39 pm:
A "cease and desist" letter is the way to go denying liability. In addition state you cannot assist them in naming the driver who parked there, and you are under no obligation to do so. If they they send any further demands then they could fall foul of the ACCC Debt Collection Guidelines.

Word it like this ...

"Dear Care Park, I was not driving my car on that day and do not know who was. I refer you to a recent supreme court ruling [Director of Consumer Affairs Victoria v Parking Patrols Vic Pty Ltd & Anor [2012] VSC 137 (13 April 2012)] regarding penalties for private car parks and insist the you cease and desist from any further correspondence.

"Your attempts to pursue this are illegal and if I receive any further demands, I will be compelled to initiate legal action to restrain you from any further harassment."

Norm, Sat, 14 Feb 2015 12:20 pm: Reply
In Victoria it is necessary for car parks to be correctly signed if infringements are to be issued and attached to vehicles. The signs must be Australian Standard signs that comply with Road Safety Road Rules 2009. Care Park do not sign their car parks correctly. I wouldn't pay if I received one of their infringements. Would be happy to contest it in the Magistrates' Court.
The Skunk, Thu, 26 Feb 2015 01:01 pm:
interestingly the CARe mob and parke LAWYER shonks operate in the same building in melbourne.

seems one shonk is sleeping in the same bed as the other.

Care - L5/370 St Kilda Road Melbourne

parke - L1/370 St Kilda Road Melbourne

he also runs crowne crown collections.

see here: https://sites.google.com/site/unfairfines/companies/jim-parke

go bother him his details are listed on the bottom.

and to think he's Boorondara Councillor. (frigging immoral degenerate AFAIC)

Contact Jim Parke
Address: 335 Doncaster Road, Balwyn North, VIC 3104
A/h: (03) 9816-3752
B/h: (03) 9835-7840
Mobile: 0438-127-059
Email: jim@pl.com.au or Jim.Parke@boroondara.vic.gov.au

JACK, Tue, 01 Sep 2015 04:34 pm: Reply
I parked in a private carpark in a disability designated zone showing my disability window sticker. I parked with the approval of the owner of an apartment in the building. When I returned to the car I was ticketed as an infringement. Received a letter of demand which I ignored, then came Solicitors(Vultures ) demand letter which now demands double the original fine. Interesting, the Vultures letter uses the word CONTRACT 6 times in the one page. WHAT CONTRACT WAS THERE ? There is no way will I pay.

Tony Adams, Wed, 18 Nov 2015 05:38 am: Reply
I parked at Preston Market this afternoon in a CARe parking area.
I left my car and walked about 80m to the nearest ticketing machine, purchased a ticket and walked back.

In that time, a parking attendant had issued a "fine".

Fine issued at 1.39pm whilst I was purchasing a ticket, time stamped 1.42pm.
See you in court, guys.

Jay, Tue, 14 Jun 2016 10:37 am: Reply
I have received a fine of $66 for exceeding the time limit.Preston market is common public place where different kinds of parking rule.Usually I park on the 2 hours free parking area and I came to know yesterday that there is trap of one hour free parking area as well.It is absoluteley ridiculaous to drain the common mans purse by authority.Privatising of public car parking by the authority is unreasonable.As a tax payer I defend this multiple rules for a common place of parking.

Rod, Thu, 27 Oct 2016 10:56 am: Reply
Have been fined twice over the years for 'parking infringement' at Preston market, have received threatening letters, have never paid and haven't heard from them since.
This is a scam.
Recently they have upgraded the payment machines and where parking was free on market days before now it is required that you give your number plate details when you pay. .
Again, a scam. Giving details makes it easier to harass you. They have no legal right to issue fines. Ignore the machines and fine notices they are NOT council issued despite the official looking bits of paper.

Anne, Tue, 26 Nov 2019 03:12 pm: Reply
just wish i could find any car park for 70cents an hour

Georgina, Wed, 24 Nov 2021 09:05 am: Reply
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